National Grid has issued a warning to its customers about scammers who are posing as representatives of the company. These fraudsters are using various tactics, such as phone calls and in-person visits, to deceive customers. One common scam involves the scammer claiming that the customer has a past due balance on their utility bill and demanding immediate payment to avoid having their power shut off. These scammers often try to pressure customers into making quick decisions, creating a sense of urgency. Similar scams have been reported by utility customers across the United States.

In addition to phone and in-person scams, customers have also reported receiving scam emails. These emails may contain links or direct recipients to malicious websites where they are asked to provide sensitive account information.

Furthermore, there have been reports of phone scams involving robocalls. These calls may offer a 25% discount on future bills, but they are not officially from National Grid. The purpose of these calls is to trick customers into revealing their account information, which can then be used for fraudulent activities.

It is important for customers to be vigilant and to verify the identity of anyone claiming to be from National Grid before providing any personal or account information. National Grid will never demand immediate payment over the phone or threaten to disconnect service without prior written notice. If customers have any doubts or concerns, they should contact National Grid directly using the official contact information provided on their bill or the company’s website.